FAQ

What materials are used in the production of your organic apparel?

Our t-shirts and tote bags are made from 100% certified organic cotton, while our hoodies comprise 80% organic cotton and 20% recycled polyester for black hoodies, and 60% cotton and 40% recycled polyester for charcoal melange hoodies. We adhere to strict ethical and environmental standards to ensure our products are eco-friendly and ethically produced.

How can I be sure that your products are genuinely organic?

We work with reputable certification bodies like GOTS (Global Organic Textile Standard) and OCS (Organic Content Standard) to guarantee the organic integrity of our products. Our certifications can be found on our website.

What is your sizing guide for unisex t-shirts and hoodies?

Our unisex t-shirts and hoodies are available in sizes ranging from S to XXL. Detailed size charts, including measurements for chest, waist, and length, can be found on our website.

What kind of ink do you use?

We use eco-friendly, water-based inks in our Direct-to-Garment (DTG) printing process. These inks are not only environmentally responsible but also ensure vivid, long-lasting prints on your apparel. Additionally, our inks are vegan, containing no animal-derived ingredients or byproducts.

How should I care for my organic apparel to maximise its lifespan?

To preserve your organic apparel's quality, wash the garments inside out in cold water using a gentle cycle with a mild, eco-friendly detergent. Air dry or tumble dry on low, and avoid using bleach or harsh chemicals. Iron printed apparel inside-out on a low-temperature setting; for embroidered items, place a cloth or towel between the iron and the embroidery. Consult the product tags and our website for detailed care instructions.

Why does my shirt have a vinegar smell?

The vinegar-like odour on your shirt is a byproduct of the pre-treatment solution applied during the printing process. This solution helps the ink adhere to the fabric, resulting in a high-quality print. The smell will dissipate after the first wash and is not harmful!

What is your return and exchange policy?

We offer a hassle-free return and exchange policy within 30 days of purchase. If you are not satisfied with your order, please contact our customer support team.

What are the shipping costs and estimated delivery times for my order?

We offer free shipping on all orders. Delivery durations vary based on your location and the selected shipping method. Our fulfilment times typically range from 2-7 working days, with additional shipping times dependent on the destination. For estimated delivery times, refer to our website's shipping information page. Please note that any import duties, taxes, or customs fees that may occur are the responsibility of the customer and are not covered by us.

Do you ship worldwide, and what are the customs and import duties involved?

Yes, we ship worldwide. Shipping is free! But import duties and customs fees vary by country and are the responsibility of the customer. We recommend checking with your local customs office for specific information on taxes and duties.

How can I track my order?

After we process and ship your order, you will receive a tracking number via email. Use this tracking number to monitor your package's progress on our website or the courier's website.

Can I cancel my order?

It's possible to cancel your order within a brief window after it has been placed. If you wish to cancel, please get in touch with our customer support team as soon as possible. However, we cannot guarantee cancellation once the order has proceeded to the production stage.

Do I need to open an account to shop with you?

Creating an account is not necessary for shopping with us, as you can check out as a guest during the order process. However, having an account enables you to save your information for quicker checkouts, review your order history, and access exclusive deals and promotions.

How do I create an account?

To set up an account, click on the "Sign Up" or "Register" button on our website, and provide your name, email address, and a password. After submitting the required information, you will receive a confirmation email to activate your account.

How can I get in touch with your customer support for further assistance?

Our customer support team is available 24/7 to assist you through email and live chat. Contact information can be found on our website's "Contact Us" page.